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Shipping
Buyers have a choice of USPS or UPS
for shipping, which should be indicated at the time of purchase.
The shopping cart will only let me set up shipping charges to be either a flat rate based on the dollar amount of the
purchase or a percentage of the purchase. As a buyer, this annoys me. So when you make a purchase, I’ll calculate the actual shipping cost the carrier will charge plus
packaging, and replace that amount on your transaction. Except in very rare cases,
actual shipping is less expensive than calculated shipping. Should yours come
out more than expected, I’ll contact you and find out what you want to do before proceeding.
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Returns
If you are not 100% satisfied with your yarn, fabric or thread purchase, please
contact me within 10 days of receipt to arrange a refund. Refunds are for the
cost of the goods only, not for shipping,
and will only be made with prior arrangement. Yarns, threads or fabric must be unused and returned in whole. Partially used items are not eligible for refunds.
Books, specially cut yardage, and special orders are not eligible for refunds.
All sales are final on clearance or sales items
If you find any of my products less than satisfactory,
I want to hear about it so that I can fix any issues. Please call the number
below with comments or complaints between the hours of 9am and 5pm Pacific time. If
I’m not able to come to the phone, please leave a detailed message with a callback number and I’ll return your
call as soon as possible.
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